Support & Help

How can we help?

Find answers to common questions below. If you need further help, reach out to us directly — we respond within 24 hours.

Getting Started

How do I capture music?

Tap the red capture button in the center of the feed screen. soundsalad will listen to the music around you and identify it using Apple ShazamKit. Make sure to grant microphone permission when prompted.

How do I add friends?

Go to your profile and share your invite code with a friend. They can enter it under "add connection" in their profile. You can also enter someone else's invite code to connect with them.

Why is my feed empty?

The feed shows captures from you and your connections. Add friends using invite codes to see their music discoveries in your feed.

How do I add soundsalad to Control Center?

Swipe down to open Control Center → tap + in the top left → search for soundsalad → tap Add. You can then capture music with one tap from anywhere.

Safety & Reporting

How do I report objectionable content?

If you encounter content that violates our community standards, tap the @ button in your profile to send us a report. Include details about the content and the user involved. We review all reports within 24 hours and take appropriate action, including removing content and suspending accounts.

How do I block a user?

Visit the user's profile and tap the block option. Blocking a user will immediately remove their content from your feed and prevent them from interacting with you. This action also notifies our team so we can review the account.

You can also report abusive users by contacting us at berkay.edis@bilgiedu.net. We will remove the user and their content within 24 hours.

What content is not allowed?

soundsalad has zero tolerance for:

Violations will result in immediate content removal and account suspension.

How do I agree to the terms of use?

By creating an account on soundsalad, you agree to use the app respectfully and in accordance with our community standards. soundsalad is a positive space for music discovery — we expect all users to treat each other with respect.

Account

How do I delete my account?

You can delete your account directly from within the app: go to your profile → tap the @ button → select "delete account". All your data will be permanently deleted within 7 days. You can also request deletion by emailing us at berkay.edis@bilgiedu.net.

How do I change my profile picture or color?

Go to your profile → tap your avatar to change your photo → tap the color swatch to choose a new color.

How do I change the app language?

Tap the language flag in your profile header to switch between English and Turkish.

Send Feedback

Have a suggestion, found a bug, or want to report something? We'd love to hear from you. Use the @ button inside the app to send feedback directly, or email us:

Contact Us

For support, feedback, or reports:

berkay.edis@bilgiedu.net

We respond to all messages within 24 hours.

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